Privacy Policy

WordEraser (the macOS app and this website) is operated by Mark Studios, LLC, a Florida limited liability company (“we”, “us”), which is the controller of the personal data described here. Contact: contact@markstudios.com · 7901 4th St N, Ste 300, St. Petersburg, FL 33702, USA.

Summary

WordEraser never logs, stores, or sends what you type. The app keeps its settings and your license on your Mac. When you buy, our payment processor and our email delivery provider hold your email address and order so we can deliver your license key and re-send it if you lose it.

How the app handles your keystrokes

WordEraser uses the macOS Accessibility permission to watch for the shortcut keys it remaps (Ctrl+W, Ctrl+U, Ctrl+K, Alt+D) and turn them into delete commands. It processes keystrokes only in memory, for that purpose alone.

WordEraser never logs, stores, or transmits the content of your keystrokes. Nothing you type is written to disk, sent over the network, or shared with us or anyone else.

What the app keeps on your Mac

Your shortcut settings, the date your free trial started and, once you activate, your license email and key. They stay in the app’s preferences on your Mac and are never sent to us. License keys are checked on your Mac, offline. Removing the license in the app clears your license email and key.

When the app connects to the internet

• Update checks. The app regularly fetches a small update feed from this website to see whether a newer version is available. The request includes the app’s version and, like any web request, your IP address. It never includes anything you type.
• Report an Issue. This menu item opens your own email app with a draft that includes the app version, your macOS version and whether the app is licensed or in trial. Nothing is sent unless you send that email.

This website

Our website hosting provider keeps short-lived server logs (IP address, browser type, pages requested) to run and secure the site. We use cookieless website analytics from the same provider to count page views and completed purchases in aggregate. It sets no cookies and does no cross-site tracking.

Purchases and license delivery

Payments are processed by Stripe, which collects your card details directly. We never see or store your full card number. Stripe keeps your email address, name, billing details it needs (such as country and postal code) and the order record, and gives us your email address and order so we can deliver your license.

Your license key is generated from your email address and order. It is shown on the purchase page and emailed to you through our email delivery provider, which keeps a record of the messages it sends. If you use “Re-send my license key”, we look up your order with Stripe using the email you enter and send the key only to that address.

We don’t keep a separate customer database. Your email address and order are held by Stripe and our email delivery provider, and we use them to deliver and re-send your license, handle refunds and answer your support requests.

Support emails

If you email us, we use what you send only to reply and keep the conversation in our email inbox as a record of your request.

Who receives your data

• Stripe, our payment processor
• Our email delivery provider, which sends license emails
• Our website hosting and analytics provider
• Our email inbox provider, for support emails

We don’t sell or share your personal information, run advertising pixels, or send marketing email.

Legal bases, retention and transfers

We use your information to deliver and support what you bought (contract), to keep the site and payments secure and measure the site in aggregate (legitimate interests), and to keep tax and accounting records (legal obligation). Purchase records are kept for 7 years for tax reasons. Support emails are kept for as long as we need them to help you and keep our records. Server logs are short-lived. Data on your Mac stays until you remove it. Our providers are in the United States; transfers from the EEA, UK or Switzerland rely on the EU-US Data Privacy Framework or Standard Contractual Clauses.

Your rights

You can ask to see, correct or delete the personal data we hold about you, or for a copy of it, by emailing contact@markstudios.com. We reply within one month. Purchase records we must keep for tax reasons stay until that period ends. In the EEA, UK or Switzerland you can also restrict or object to processing, ask for a portable copy, and complain to your local data protection authority.

Changes

When we update this policy, we change the date at the top of this page.

Contact

Questions about privacy? Email contact@markstudios.com, or write to Mark Studios, LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702, USA.