Support
Need a hand? Email support@markstudios.com and we'll get back to you. Most questions are covered below.
Common issues
A shortcut isn't doing anything
Almost always this means Accessibility permission isn't granted. Open System Settings → Privacy & Security → Accessibility and make sure WordEraser's toggle is on. If it was already on, toggle it off and back on, then relaunch the app.
It works in most apps but not one specific app
A few apps use custom text engines that handle key events differently. Tell us which app and which shortcut at support@markstudios.com and we'll investigate — we add app-specific handling over time.
I lost my license key
Use the form below to re-send it to your purchase email instantly, or email support@markstudios.com from the same address you used at purchase. Keys are not device-locked, so you can reuse the same one across your Macs.
I want a refund
We offer a 14-day, no-questions-asked refund. Email support@markstudios.com from your purchase address and we'll refund you in full. The app keeps working in trial/locked mode afterward — it won't break.
Does WordEraser record what I type?
No. Keystrokes are processed only in memory to remap the shortcut keys, and are never logged, stored, or transmitted. See our Privacy Policy for full detail.
Re-send my license key
Enter the email you purchased with and we'll re-send your key to it.
Still stuck?
Email us at support@markstudios.com. Please include your macOS version, the app(s) where a shortcut isn't firing, and the email you purchased with (if it's a license question). We read every message.